Author: Astrid Sarratt

customer satisfaction metrics

Maximizing Client Retention: Key Customer Satisfaction Metrics to Master in 2024

Evolving Metrics for a Modern Business Landscape The Importance of Measuring Customer Satisfaction in 2024 In the ever-evolving business landscape of 2024, staying on top of customer satisfaction should be at the heart of your strategy. Measuring how your customers feel about your products or services isn’t just a nice-to-have—it’s paramount for success. As you…

how to optimize google my business

Google My Business Mastery: Optimize Like a Pro

Facts About Google My Business Optimization What is Google My Business? Google My Business, now known as Google Business Profile, is a free, invaluable tool designed to help businesses manage how they appear on Google Maps and in search results. Picture this: when someone searches for services or products you offer, your business pops up…

Google Reviews

Exploring the Controversy: Is Purchasing Google Reviews a Clever Hack or a Business Faux Pas?

Unraveling the Saga: A Deep Dive into the Google Review Controversy The Role of Google Reviews in Business Success When you dive into the bustling world of online business, the influence of Google Reviews is undeniable. Think of these reviews as a spotlight, illuminating your business for potential customers navigating the vast digital marketplace. You…

online reputation management tools
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How to Use Online Reputation Management Tools to Keep Your Business Safe From Bad Reviews

Introduction to Online Reputation Management The Importance of Your Business’s Online Reputation Online reputation management is crucial for every business’s success in the digital era. With a focus on improving your reputation health, it becomes evident that your online reputation can significantly impact your brand’s credibility, trustworthiness, and market visibility. With 85% of potential customers…